We are committed to providing a high-quality experience; our aftercare service is no different. In the rare event of a problem with one of our products or installations, our dedicated specialists will be there to assist and advise.


Our 10-Year Guarantee provides you complete value for money and assurance that we’ll help if anything goes wrong.

We can offer such comprehensive protection on all our products due to the quality of our products. All our windows, doors and living spaces are specifically chosen for their durability and performance.

Envisage Flush Windows - Monkey Tail Handle


Knowing how to care for your products goes a long way in ensuring that they look and work at their best for years to come.

To help you, we’ve created an easy-to-follow and free booklet that shows homeowners how best to care for their windows, doors and living spaces. Please see our Helpful Guides section to download this excellent guide.

Aftercare - Cleaning


Condensation forms naturally, yet many homeowners think its presence is a sign that something is wrong.

Actually, condensation appearing typically indicates that your windows are working as they should.

These water drops arise when airborne moisture hits colder surfaces such as mirrors, tiles or windows. If the condensation can be found on the external panes, it’s a sure-fire signal your windows are working perfectly and keeping the air from passing through.

However, if you notice condensation on the inner panes of a double- or triple-glazed unit, please get in touch.

Aftercare Condensation


It would be a delight to meet you in our Oswestry showroom, where we have a fantastic team of sales staff ready to assist you with your home improvement buying needs and take any questions.


Just a Call or Click Away

Should a lock become troublesome, or a door not operate as smoothly as it once did then our Aftercare department will be there to fix the issue. Just call us or send a request through for a service visit. It’s that simple.

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Want to speak with an Advisor? Give us a call on 01691 773993

Our friendly team will be pleased to help with any questions you may have.